SHIPPING
All orders are processed and shipped via Canada Post or FedEx® from our warehouse in Vancouver, Canada. Pickup is also available for local customers! Please see below for more details.
Once received, orders will ship within 5 business days or within 2 business days for local pick-up orders. Please note that orders placed during a sale period are not subject to our regular 5 business day shipping window, expect delays of up to 3 weeks. Please refer to the lead time posted at checkout for the most up to date estimate. The day your package is shipped, you will receive a shipping notification email with your tracking number.
Once a package leaves our warehouse, we are not responsible for transit delays that may occur due to weather, customs, or other unforeseen circumstances. If you think your package may be lost, please get in touch and we will do our best to help you locate it or arrange a replacement.
Please see below for more information for Canadian, American, and International shipping transit times and duty rates.
Holiday Shipping Guidelines
Planning to gift Blackbird Fabrics this holiday season? Be sure to order by the following dates to ensure your package arrives before December 25th!**
| Region | Canada Post Expedited Parcel™ | Canada Post Xpresspost™ | FedEx Economy® |
|---|---|---|---|
| Canada (BC)* | Dec-12 | Dec-15 | Dec-10 |
| Canada (Prairies)* | Dec-10 | Dec-15 | Dec-10 |
| Canada (Eastern Provinces)* | Dec-4 | Dec-15 | Dec-10 |
| USA* | Dec-4 | Dec-7 | NA |
*Shipping guidelines are based on transit times to most major urban centers.
**Orders placed during our Black Friday sale are subject to delays. We cannot make any guarantees that orders placed during this sale will arrive by December 24th.
Canada Post Labour Disruption
Due to the ongoing Canada Post strike, shipping delays are expected. We are using alternative carriers for most addresses to minimize disruptions and will select the most cost-effective option for your order.
Please note:
We cannot ship to PO Boxes at this time.
Rural addresses may experience significant delays due to limited service availability.
If there are any issues with shipping your order, we will contact you directly. For the latest updates on the Canada Post strike, visit canadapost.ca/negotiations.
If you have questions or concerns about your shipment, feel free to reach out to us.
SHIPPING LEAD TIMES
RETURNS
We want you to love your new fabric order! If you have received an incorrect item or there is a mistake in your order, please email us at info@blackbirdfabrics and we will make things right.
All sales are final. Once an order has been placed and the fabric has been cut, we cannot accept refunds or exchanges for other products in the store.
We do our best to ensure the colour of the fabric online matches as closely as possible to the bolt in the shop. We shoot our photographs in natural light and agonize over the exact shade and colour description in our photos and fabric listings. However, due to the vast colour variances in every monitor and mobile device, we cannot guarantee the colour will be an exact match to what you see online. Ordering a fabric swatch on the fabric product page is the best way to make sure that you are getting exactly the colour and texture you want.
Our care instructions come straight from our distributors or fabric manufacturers. Please follow the care instructions found on the label and in the product listing as we are unable to accept returns for fabric that has been damaged in the washing process or laundered incorrectly.
If you have any questions or concerns, you can email us at info@blackbirdfabrics.com for further assistance. We're always happy to help!
