JOIN THE BLACKBIRD FABRICS TEAM
As the leading online retailer of garment fabrics in Canada, Blackbird Fabrics is committed to providing high quality materials to passionate home sewists. We’re more than just an online fabric store – we have created a vibrant online community with over 130,000 Instagram followers and a podcast dedicated to all things sewing. We operate out of our 10,000 sqft warehouse in East Vancouver and ship worldwide, and our beautiful workspaces are designed to inspire both creativity and wellness.
Through substantial growth over the past two years, we have nurtured an inclusive, friendly, productive, and agile work environment. We are committed to recognizing and respecting each other’s individuality, and uplifting each other's work. We are privileged to support a number of amazing organizations through our Monthly Non-Profit program, founded in June 2020. With the help of recommendations from our team members, friends & family, and our customers, we choose nonprofits that support causes that are important to us and our community. You can read more about us here!
Blackbird Fabrics is committed to fostering a workplace of belonging, where all team members feel included, celebrated, and empowered. We hire people from a wide variety of backgrounds, and we encourage applications from underrepresented and marginalized groups in our community.
We are currently accepting applications for the following position:
We are seeking fashion Fit Models to assist our pattern design team in creating quality fitting garments for our sewing pattern line, BF Patterns. As a Fit Model, you will play a crucial role in ensuring the accuracy and comfort of our clothing designs by providing real-time feedback on fit, feel, and functionality during the garment development process.
This is a casual/on-call contract role and hours will vary based on production schedule. Fitting sessions will take place at our East Vancouver warehouse and can vary between the hours of 10AM - 430PM, Monday to Friday. We expect fittings will take approximately 1 hour each session.
Requirements
- Comfortable with standing for extended periods and changing clothing multiple times during fitting sessions.
- Ability to provide articulate and constructive feedback on fit, comfort, and design.
- Open to taking samples home for wear testing and providing written feedback as requested.
- Comfortable wearing all types of apparel in front of a group of 2-3 women and comfortable with people cutting, pinning, and marking the samples while on the body.
- Professional demeanor and strong communication skills.
- Maintain consistent body measurements and proportions to serve as a reliable fit reference
- Fit model experience is preferred but not required.
We are looking for people who fit in these size ranges*:
Model 1
High Chest/High Bust: 45" / 114cm
Chest/Bust: 47" / 119cm
Waist: 40" / 102cm
Hip: 50" / 127cm
Model 2
High Chest/High Bust: 53" / 135cm
Chest/Bust: 56" / 142cm
Waist: 50" / 127cm
Hip: 61" / 155cm
Model 3
High Chest/High Bust: 55" / 140cm
Chest/Bust: 58" / 147cm
Waist: 52" / 132cm
Hip: 63" / 160cm
Model 4
High Chest/High Bust: 57" / 145cm
Chest/Bust: 60" / 152cm
Waist: 54" / 137cm
Hip: 65" / 165cm
*variances within 1" / 2.5cm are acceptable
Additional Information
Position Type: Casual/On-Call 2 to 3 hours a month at our East Vancouver warehouse
Wage: $35 - $50 p/hour (CAD) based on your relevant experience.
Blackbird Fabrics is an equal opportunity employer and welcomes applications from all qualified candidates, while especially encouraging applications from women, veterans, members of visible minorities, Indigenous peoples, and persons of any sexual orientation, gender identity, and gender expression. All qualified candidates are encouraged to apply.
How to Apply
Qualified applicants can send their letter of interest and measurements to careers@blackbirdfabrics.com.
Please include the applicable Model number/size in the subject line of your application.
Make sure to address any pertinent experience, including professional and personal experience, that is relevant to this position and prepare to promptly provide photographs if asked.
Accurate body measurements are essential. Please review this link for instructions on how to take measurements.
Hiring Timeline
The hiring timeline for this position is open ended, the job posting will be removed once the position is filled. Only candidates who are chosen will be contacted. Start date as soon as possible.
Want to join our dynamic and fast-paced marketing department? Our Marketing team is responsible for capturing and sharing our fabrics with customers, and ensuring our website and social channels are polished and engaging.
Our E-Commerce Coordinator is responsible for coordinating our weekly releases and keeping our website polished and up to date. Working with our Marketing and Purchasing teams, our E-Commerce Coordinator will develop product listings, shoot product photos, edit, and update our website for each fabric that is released.
Working with our Marketing team, our E-Commerce Coordinator will also be responsible for merchandising our website and assisting with the implementation of our digital marketing strategy to optimize sales.
Responsibilities
Weekly Releases
- Working from a brief to develop and write product listings for each of our weekly fabric releases, accommodating feedback where necessary.
- Shoot product photos for each fabric, following our Photography Style guide.
- Colour correcting product photos to read as true to life as possible.
- Inputting product listings and photos onto our website platform, applying tags, and creating collections where applicable.
Website Maintenance
- Updating existing product listings & photos for clarity, consistency, and colour accuracy.
- Managing product collections, adding and removing products when necessary.
- Identifying opportunities to improve our customer experience through add-on features, new collections, etc.
Website Merchandising
- Working with our Marketing team to merchandise our product catalogue and collections to maximize sales.
- Assist with implementation of our digital marketing strategy.
- Working with our Marketing and Purchasing teams to identify target products to push, based on past sales & inventory levels.
Qualifications
- Experience managing an e-commerce storefront is a must. Familiarity with Shopify is a plus.
- A passion for sewing or fashion! Experience working with textiles and familiarity with the sewing community is a huge plus.
- Detail-oriented. You've got an eye for spotting mistakes and you're comfortable double-checking your work for consistency and clarity.
- Strong writing and communication skills. You've got an eye for grammar and a clear & concise writing style. You're comfortable working from a brief to write original content for our product listings.
- Confidence behind the lens. You're extremely comfortable with DSLR photography and confident working in a studio set-up.
- Experience with the Adobe Suite. You're confident using Photoshop, Lightroom, and Illustrator to edit and colour-correct photos and convert files.
- Comfortable reading and interpreting analytics through tools such as Google Analytics.
- You're self-motivated. You're equally comfortable working independently to complete tasks and meet deadlines, as well as working collaboratively with a team.
- You're comfortable taking on different tasks & responsibilities. Working as part of a small team, you're happy to support your coworkers and fill in for different roles as needed.
- Receptive to feedback. You love asking questions and are comfortable adapting your work to accommodate feedback. You're also comfortable giving feedback to other members of the team, when applicable.
Job Highlights
- Health, Dental, & Health Spending Account after 3 months of work
- Storewide discount on fabrics
- Paid personal and mental health days
- Paid vacation after 3 months of work
- Collaborative and supportive leadership team
- Inclusive and respectful workplace
- Working with a team of creative and talented people
- Working with a small business dedicated to customer care
- Dog-friendly warehouse with snacks, bike storage, meditation areas, and plants
Additional Information
Position Type: Monday - Friday 8:30am - 4:30pm, in-person at our East Vancouver warehouse
Wage: $48,000-$52,000(CAD) *Salary will be determined based on level of skills and qualifications
COVID-19 Precautions: Blackbird Fabrics requires all employees working in the warehouse to be fully vaccinated against COVID-19.
Blackbird Fabrics is an equal opportunity employer and welcomes applications from all qualified candidates, while especially encouraging applications from women, veterans, members of visible minorities, Indigenous peoples, folks with gaps in their employment history, and persons of any sexual orientation, gender identity, and gender expression. All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents and Indigenous Peoples in Canada will be given priority.
How to Apply
Qualified applicants can send their cover letter and resume to careers@blackbirdfabrics.com. We encourage applicants to provide relevant work samples, including links to e-commerce storefronts you have managed, copywriting examples, and/or product photography examples.
Hiring Timeline
The hiring timeline for this position is open-ended, the job posting will be removed once the position is filled.
Candidates who are chosen for an interview will be contacted within one week of applying.
Start date as soon as possible.
We are looking for a reliable, strong, and hardworking individual to join our order fulfillment team. The successful candidate is someone who thrives in a fast paced, physically demanding warehouse environment. In this position, you must be comfortable working on your feet all day, and be able to lift and move fabric rolls up to 50lbs frequently using proper lifting techniques. Repetitive motion is required as this position involves cutting 40-80 lengths of fabric per day.
Basic computer knowledge is required.
We are looking for a positive, detail-oriented individual and good communicator, who can perform in situations requiring speed, deadlines, or productivity quotas. Some warehouse experience and/or an interest in sewing/fabric is an asset
A Day in the Life
- Cut and fold fabric and trims
- Perform quality assurance inspections
- Handle and move bolts of fabric up to 50lbs.
- Assemble and package numerous orders of varying weights up to 20lbs
- Prepare shipping labels & manifests
- Organize and update shop inventory
- Assist with receiving and stocking new shipments
Job Highlights
- Health, Dental, & Health Spending Account after 3 months of work for employees who work 20hrs p/week
- Storewide discount on fabrics
- Paid personal and mental health days
- Paid vacation after 3 months of work
- Collaborative and supportive leadership team
- Inclusive and respectful workplace
- Working with a team of creative and talented people
- Working with a small business dedicated to customer care
- Dog-friendly warehouse with snacks, bike storage, meditation areas, and plants
Additional Information
Position Type: Part-Time availability, Monday - Friday 9:00am - 5:00pm, in-person at our East Vancouver warehouse
Wage: $19 p/hour (CAD)
COVID-19 Precautions: Blackbird Fabrics requires all employees working in the warehouse to be fully vaccinated against COVID-19.
Blackbird Fabrics is an equal opportunity employer and welcomes applications from all qualified candidates, while especially encouraging applications from women, veterans, members of visible minorities, Indigenous peoples, folks with gaps in their employment history, and persons of any sexual orientation, gender identity, and gender expression. All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents and Indigenous Peoples in Canada will be given priority.
How to Apply
Qualified applicants can send their cover letter and resume to careers@blackbirdfabrics.com.
Make sure to address any pertinent experience, including professional and personal experience, that is relevant to this position.
Hiring Timeline
The hiring timeline for this position is open ended, the job posting will be removed once the position is filled.
Candidates who are chosen for an interview will be contacted within one week of applying.
Start date as soon as possible.
We are looking for a reliable, strong, and hardworking individual to join our order fulfillment team. The successful candidate is someone who thrives in a fast paced, physically demanding warehouse environment. In this position, you must be comfortable working on your feet all day, and be able to lift and move fabric rolls up to 50lbs frequently using proper lifting techniques. Repetitive motion is required as this position involves cutting 40-80 lengths of fabric per day.
Basic computer knowledge is required.
We are looking for a positive, detail-oriented individual and good communicator, who can perform in situations requiring speed, deadlines, or productivity quotas. Some warehouse experience and/or an interest in sewing/fabric is an asset
A Day in the Life
- Cut and fold fabric and trims
- Perform quality assurance inspections
- Handle and move bolts of fabric up to 50lbs.
- Assemble and package numerous orders of varying weights up to 20lbs
- Prepare shipping labels & manifests
- Organize and update shop inventory
- Assist with receiving and stocking new shipments
Job Highlights
- Health, Dental, & Health Spending Account after 3 months of work for employees who work 20hrs p/week
- Storewide discount on fabrics
- Paid personal and mental health days
- Paid vacation after 3 months of work
- Collaborative and supportive leadership team
- Inclusive and respectful workplace
- Working with a team of creative and talented people
- Working with a small business dedicated to customer care
- Dog-friendly warehouse with snacks, bike storage, meditation areas, and plants
Additional Information
Position Type: Part-Time availability, Monday - Friday 9:00am - 5:00pm, in-person at our East Vancouver warehouse
Wage: $19 p/hour (CAD)
COVID-19 Precautions: Blackbird Fabrics requires all employees working in the warehouse to be fully vaccinated against COVID-19.
Blackbird Fabrics is an equal opportunity employer and welcomes applications from all qualified candidates, while especially encouraging applications from women, veterans, members of visible minorities, Indigenous peoples, folks with gaps in their employment history, and persons of any sexual orientation, gender identity, and gender expression. All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents and Indigenous Peoples in Canada will be given priority.
How to Apply
Qualified applicants can send their cover letter and resume to careers@blackbirdfabrics.com.
Make sure to address any pertinent experience, including professional and personal experience, that is relevant to this position.
Hiring Timeline
The hiring timeline for this position is open ended, the job posting will be removed once the position is filled.
Candidates who are chosen for an interview will be contacted within one week of applying.
Start date as soon as possible.
Want to join our dynamic and fast-paced marketing department? As an e-commerce based business, our Marketing team is responsible for making our products shine online — capturing our fabrics through photos, videos, & text, engaging our customers, and ensuring our website & social media channels are polished and in line with our brand image.
Our Social Media Specialist will be responsible for planning our social media content calendars for Blackbird Fabrics & BF Patterns, ideating, shooting, & editing video content for our social channels, and executing our weekly newsletters. If you have an interest in sewing/textiles, a deep passion for social media, an eye for visuals, and excellent writing skills, this is the role for you!
An ideal candidate would have experience shooting & editing short-form video content and managing a large social media channel, but we are willing to provide training if a candidate is motivated & enthusiastic.
RESPONSIBILITIES
- Plan, shoot, and edit videos for our social channels (primarily Instagram & TikTok). You'll be responsible for creating fun and engaging ways to showcase our fabrics and engage with our audience through fabric education, behind the scenes content, and other features.
- Write copy that captures our brand tone & voice for our social media channels, newsletter, and blog. You’ll paint a clear picture for our audience of how our fabrics handle, highlight the features that set them apart, showcase different ways to use them, and help stoke sewing inspiration.
- Plan our social media calendar to balance our weekly releases of 30+ products, highlight specific seasonal collections, inspire our community, meet monthly sales goals, and organically grow our audience.
- Monitor social media trends and identify potential opportunities for growth. Working collaboratively with the rest of our Marketing team, you'll highlight opportunities to grow our audience, optimize sales, and enhance our brand image.
QUALIFICATIONS
- Experience managing a multi-channel social media calendar for a brand, including content creation and community engagement.
- Experience with iPhone or DSLR videography, either professionally or personally, as well as video editing using Instagram/Tiktok editors or other software.
- Experience using the Adobe Suite (Photoshop and/or Illustrator) to work from existing graphic templates and/or create original graphics, is a plus.
- Experience with DSLR photography is a plus, either personally or professionally.
- Experience using the Adobe Suite (Lightroom & Photoshop) to edit & colour correct photos is a plus.
SKILLS
- An interest in or passion for sewing! Experience working with textiles and familiarity with the sewing community is a huge plus.
- Extremely comfortable in front of the camera, as well as behind the lens. You’re thrilled by the idea of being the face of our brand on social channels with over 145k followers on Instagram and 750k views on TikTok. You’re also happy to rally your coworkers and get them excited to participate in content ideas.
- Deeply ingrained in the social media world. You're always scrolling Tiktok & Instagram in your free time, staying up to date on the latest trends, and you’re comfortable identifying & adapting our brand voice across different platforms and media.
- Highly creative and self-motivated. You're bursting with new ideas and can’t wait to put them into action.- Strong writing and communication skills. You've got a knack for grammar & writing structure and you're confident writing original content that feels natural & approachable while still being educational and sales-oriented.
- You're comfortable taking on different tasks & responsibilities. Working as part of a small team, you're happy to support your coworkers and fill in for different roles as needed.
- Receptive to feedback. You actively seek out feedback in an effort to better your work and adaptable when given feedback.
ADDITIONAL INFORMATION
Position Type: Full-Time, Monday-Friday, 8:30am-4:30pm
Position Location: In-person at our East Vancouver warehouse
Salary: $45,000-$50,000
*Salary will be determined based on level of skills and qualifications
Benefits: Eligible for Health & Dental coverage through Blackbird's GroupHealth benefits plan after 3 months of continuous employment
Blackbird Fabrics is committed to fostering a workplace of belonging, where all team members feel included, celebrated, and empowered. We hire people from a wide variety of backgrounds, and we encourage applications from underrepresented and marginalized groups in our community.
HOW TO APPLY
Qualified applicants should send their cover letter and resume to careers@blackbirdfabrics.com by October 29th, 2023. Cover letters may be addressed to Caroline Somos.
Please ensure that your cover letter answers the following questions:
1. What excites you most about working for Blackbird Fabrics?
2. What is your experience in social media? Please include links to social media channels you've managed or examples of your work, if possible.
3. What is your experience with creating video content? Please include samples of your work (personal or professional), if possible. If not possible, please include links to two brand accounts whose video content inspires you.
4. Tell us about your connection to or interest in the sewing/textile world.
Only applicants that meet the qualifications outlined above will be considered for this role.
HIRING TIMELINE
- Deadline to apply is October 29th, 2023
- Screening, calls for interviews, and interviews will happen in the following weeks
- Final decision will be made by the end of November
- Start date flexible, mid-November to early January
Blackbird Fabrics is currently seeking a dedicated and customer-focused individual to join our team as a Customer Care Specialist. In this role, you will play a crucial part in enhancing customer satisfaction and fostering community loyalty for our independently-owned small business.
As a Customer Care Specialist at Blackbird Fabrics, your primary responsibility will revolve around providing exceptional support to our valued customers. This includes addressing inquiries, concerns, and orders related to both Blackbird Fabrics and BF Patterns. You will be expected to maintain the highest level of professionalism, empathy, and product knowledge while engaging with customers across various communication channels, such as email, chat, and social media.
One of the key aspects of this role is the close collaboration with our warehouse, marketing, and purchasing departments. This collaboration is vital to ensure that we uphold our well-established standards of accuracy, care, and efficiency while consistently meeting company goals and objectives. Effective communication and problem-solving skills, along with a customer-first mindset, are the cornerstones of excelling in this position.
At Blackbird Fabrics, we aim to provide positive one-on-one interactions with our dedicated customer base. We are looking for a candidate who is not only warm and approachable but also solution-oriented.
RESPONSIBILITIES
- Provide exceptional customer service by promptly addressing customer inquiries about products, order status updates, and concerns and complaints in a professional and timely manner.
- Assist customers in navigating the online shopping process, which includes creating accounts, resolving navigation issues, and addressing payment concerns. Educate customers about product features, benefits, and specifications to enable them to make well-informed purchasing decisions.
- Utilize critical thinking and problem-solving skills to efficiently resolve customer issues, such as order-related problems, missing items, delivery delays, and shipping concerns.
- Maintain effective and professional communication across various channels, including phone, email, chat, and social media, while consistently adopting a friendly and empathetic tone in all interactions.
- Coordinate with the Fulfillment Team to ensure orders are processed and shipped on schedule.
- Liaise with the Marketing department to stay up-to-date with the latest product offerings, promotions, and company policies.
- Our Customer Care Specialist will also be expected to work with our warehouse team to cut and ship fabric orders as needed.
QUALIFICATIONS
- Knowledge of fabric and sewing is a must.
- Experience or strong interest in a customer service role, preferably in an e-commerce or retail environment.
- Proficient in the use of computers and technology, including Google Docs and Spreadsheets. Experience with any e-commerce or shipping platforms is an asset.
SKILLS
- Proficiency in problem-solving, a proactive approach to challenges, and a knack for identifying growth and improvement opportunities.
- Effective time management skills, with the ability to prioritize tasks and respond to fluctuations in sales cycles.
- Exceptional attention to detail and strong organizational abilities.
- Outstanding communication skills, both in written and verbal forms.
- Adaptability to evolving technology and e-commerce platforms.
- A customer-centric approach with qualities such as empathy and patience.
- Meticulous attention to detail and precision in order processing.
- Versatility in working independently as well as collaboratively within a team.
ADDITIONAL INFORMATION
Position Type: Full-Time, Monday-Friday, 9am-5pm
Position Location: In-person at our East Vancouver warehouse
Salary: $45,000 - $48,000
*Salary will be determined based on level of skills and qualifications
Benefits: Eligible for Health & Dental coverage through Blackbird's GroupHealth benefits plan after 3 months of continuous employment
Blackbird Fabrics is committed to fostering a workplace of belonging, where all team members feel included, celebrated, and empowered. We hire people from a wide variety of backgrounds, and we encourage applications from underrepresented and marginalized groups in our community.
HOW TO APPLY
Qualified applicants should send their cover letter and resume to careers@blackbirdfabrics.com by November 6th, 2023. Cover letters may be addressed to Caroline Somos.
Only applicants that meet the qualifications outlined above will be considered for this role.
HIRING TIMELINE
- Deadline to apply is November 6th, 2023
- Screening, calls for interviews, and interviews will happen in the following weeks
- Start date as early as November 20th, 2023